Shipping & Returns

Shipping

Prettyshore Boutique packages and ships your purchases with great care, typically within 2 working days of your order. We use Australia Post for all deliveries. 

Express Shipping in Australia

You can choose an Express Shipping option at checkout, which is calculated according to the weight of items purchased. Items are sent by Express Parcel Post, taking 1-3 business days to arrive. 

International shipping

Shipping costs are calculated at checkout, according to the weight of items purchased and the shipping destination. You can choose from the following options at checkout:

  • Air Mail: 4-10 business days 
  • Express Courier: 3-6 business days 

All items shipped outside Australia are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. The buyer is responsible for all duties and taxes incurred.

Returns

We want you to be delighted with the treasures you purchase from Prettyshore Boutique and understand that sometimes an item bought online may not fit or be quite right.

We offer easy returns within 14 days of your purchase, as long as items are in their original condition, unworn, undamaged and unmarked, and in their original packaging. Note that we cannot accept returns on sale items, and that shipping costs are non-refundable.

How to return your item

  1. Look for an email from Prettyshore Boutique with the subject “Welcome to Prettyshore Boutique ” or “Thanks for Registering at Prettyshore Boutique “. 
  2. Use the information in this email to sign into the Prettyshore Boutique website by following the “MY ACCOUNT” in the footer of the website. 
  3. Once signed in, go to the page for “Completed Orders” and locate the order containing the item you wish to return. Select “RETURN ITEM(S)”.
  4. Select the quantity of the item(s) you wish to return or exchange, fill out the form and select “SUBMIT RETURN REQUEST”.
  5. We will send you an email to confirm the request and query any missing details. Once you receive confirmation please send the item(s) to:

Prettyshore Boutique Returns
1/35 Collins Street,
Kiama NSW 2533
Australia

Upon receipt of the item(s) we will either issue store credit or process a refund (minus shipping costs) to the credit card you used to make the purchase, in accordance with your request. If any items are not eligible for a refund we will contact you and return those items to you.

The package you return to us must be post-marked within 14 days of your purchase date. You will need to pay the return shipping costs unless the item(s) sent were not what you ordered, or were damaged in transit. In this case we will make alternate arrangements with you – please contact us.

Prettyshore Boutique takes no responsibility for goods that are returned but become lost or not delivered to us. If you are concerned about loss or damage in transit you may consider adding tracking or insurance.

Exchanges

Wherever possible we are happy to exchange the items you purchase within 14 days of purchase, as long as items are in their original condition, unworn, undamaged and unmarked, and in their original packaging. You will then be issued with store credit for the value of the item (minus shipping costs if the order qualifies for free shipping).

Please note we cannot exchange sale items.

As some of our items are ‘limited edition’ designs, sometimes it may not be possible to exchange with another item, but we will do our best to ensure you are delighted with your final choices.

How to exchange your item

Look for an email from Prettyshore Boutique with the subject “Welcome to Pretty Shore Boutique ” or “Thanks for Registering at Pretty Shore Boutique”. Use the information in this email to sign into the Prettyshore Boutique website by following the “MY ACCOUNT”  links in the footer of the website. 

Once signed in, go to the page for “Completed Orders” and locate the order containing the item you wish to return. Select “RETURN ITEM(S)”.

Select the quantity of the item(s) you wish to return or exchange, fill out the form and select “SUBMIT RETURN REQUEST”.

We will send you an email to confirm the request and query any missing details. Once you receive confirmation please send the item(s) to:

Pretty Shore Boutique Returns
1/35 Collins Street,
Kiama NSW 2533
Australia

Upon receipt of the item(s) we will notify you via email, and issue you with store credit to the value of the item (minus shipping costs if it qualified for free shipping). If any items are not eligible for exchange we will contact you and return those items to you.

You may then use the store credit to buy any item you wish, in the e-Emporium. Store credit can be redeemed in the “Order Confirmation” step of checkout.

The package you return to us must be post-marked within 14 days of your purchase date. You will need to pay the return shipping costs unless the item(s) sent were not what your ordered, or were damaged in transit. In this case we will make alternate arrangements with you – please contact us.

Prettyshore Boutique takes no responsibility for goods that are returned but become lost or not delivered to us. If you are concerned about loss or damage in transit you may consider adding tracking or insurance.